We aim for complete customer satisfaction. You may be eligible for a refund under the following conditions:
Refund requests must be submitted within 30 days of purchase.
Items must be unused, in original packaging, and in a resellable condition.
Non-refundable items include: digital products, perishable goods, and clearance or sale items unless proven faulty.
A valid proof of purchase (order number or receipt) is required.
Approved refunds are processed to your original payment method within 5–10 business days.
To request a refund, please email us with your order number and reason for the request.
We strive to deliver your products quickly and securely. Our shipping policies include:
Shipping Methods:
Standard, express, and tracked shipping via Australia Post and trusted carriers.
Estimated Delivery Times:
Standard Shipping (Australia): 3–7 business days
Express Shipping (Australia): 1–3 business days
International Shipping: 7–14 business days depending on destination
Shipping Rates:
Calculated at checkout based on order weight and delivery location.
Free shipping may apply to qualifying orders.
Eligible Destinations:
We ship throughout Australia and selected international countries.
You will receive tracking information via email once your order has been dispatched.
We offer a hassle-free return process, subject to the following:
Returns accepted within 30 days of delivery.
Items must be unused, in original condition, and include all original packaging.
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
How to Return a Product:
Email our support team with your order number and reason for return.
Await return approval and follow the instructions provided.
Ship the item to the return address provided.
Once received and inspected, we will confirm your refund or exchange status.
Please do not send returns without prior authorization.
Orders and subscriptions may be cancelled under the following conditions:
Orders can be cancelled within 1 hour of purchase, if not yet processed or shipped.
Subscription cancellations must be submitted at least 48 hours before the next billing date.
To cancel, contact our support team or use the account dashboard if available.
A cancellation confirmation will be emailed once processed. Charges already billed are non-refundable unless otherwise specified.
For questions regarding any of our policies, please contact us at:
Email: [email protected]
Phone: 0466 407 335
Business Hours: Monday to Friday, 9am–5pm (AEST)
© 2025 3D TECH AUSTRALIA
